batbat Privacy Policy

01 Who We Are

batbat is an online casino and sports betting platform operated for the Bangladesh market, accessible at https://batbat.ws. References to "batbat", "we", "us", or "our" in this Privacy Policy refer to the operator of the batbat platform. References to "you" or "your" refer to any individual who accesses, registers on, or otherwise interacts with the batbat platform.

batbat acts as the data controller in respect of the personal information collected through the platform. As data controller, we are responsible for determining the purposes and means by which your personal data is processed, and we take that responsibility seriously.

For all privacy-related enquiries, requests, or complaints, please contact us directly at support@batbat.ws. We aim to respond to all data-related requests within five business days.

02 Information We Collect

batbat collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use our services, and occasionally from trusted third parties for verification purposes. The categories of personal data we may collect include:

Identity and Contact Information

• Full legal name
• Date of birth (used for mandatory 21+ age verification)
• Email address
• Mobile phone number
• Residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identification document details (for KYC verification)

Financial Information

• Payment method identifiers (e.g., registered bKash, Nagad, Rocket, or Upay mobile number)
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Transaction history, deposit amounts, and withdrawal records

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, pages visited, and in-platform navigation patterns
• Game history, bet placements, wager amounts, and outcomes
• Login timestamps and frequency of access

Communications Data

• Content of messages sent to our customer support team
• Survey responses and feedback submissions
• Records of promotional communications you have opted into

03 How We Use Your Information

batbat processes your personal data only for purposes that are lawful, fair, and transparent. The table below summarises the key purposes for which we use your data and the legal basis that justifies each use.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight and the ability to request a review.

04 Cookies and Tracking Technologies

batbat uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your session, and gather analytical data that helps us improve our services.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytical cookies: Help us understand how members navigate the platform, which game categories are most popular, and where technical issues may arise. This data is aggregated and anonymised wherever possible.
• Preference cookies: Store settings such as your preferred language display and notification preferences so you do not need to reset them on each visit.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content about batbat offers and seasonal events such as Eid promotions or BPL bonuses.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the batbat platform.

05 Sharing Your Information

batbat does not sell or rent your personal data to any third party. We may, however, share your information with carefully selected partners and service providers where strictly necessary for legitimate operational purposes:

Payment Processors

To facilitate deposits and withdrawals, batbat shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks. These providers process your financial data under their own privacy policies and are bound by applicable financial regulations.

Identity Verification Providers

To fulfil our age verification and KYC obligations, we may share your identity documents and personal details with trusted third-party verification services. These providers are contractually prohibited from using your data for any purpose other than identity verification on behalf of batbat.

Game Software Providers

Certain game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised data relating to game sessions for the purpose of maintaining game integrity, resolving disputes, and improving game performance. These providers do not receive your full identity or financial details.

Legal and Regulatory Authorities

batbat may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of batbat, its members, or the general public.

Business Transfers

In the event that batbat undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected users in advance of any such transfer where feasible.

06 Data Retention

batbat retains your personal data for as long as your account remains active and for a defined period thereafter, in line with our legal, regulatory, and business obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money laundering obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations.
• Customer support communications: Retained for three years from the date of the last interaction.
• Marketing preferences and consent records: Retained for the duration of the consent period and for one year thereafter as evidence of consent.
• Technical and analytical data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; individual-level data deleted after thirteen months.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

07 Data Security

The security of your personal data is a core priority for batbat. We maintain a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• All data in transit is encrypted using TLS 1.2 or higher.
• Sensitive data at rest is stored using AES-256 encryption.
• Access to personal data within batbat is restricted on a strict need-to-know basis, with role-based access controls enforced across all internal systems.
• All staff with access to personal data are trained on data protection obligations and bound by confidentiality agreements.
• Regular security audits and penetration tests are conducted to identify and address vulnerabilities in the platform.
• Multi-factor authentication is available for user accounts and is required for all administrative access to batbat systems.

Notwithstanding the above measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights or freedoms, batbat will notify you and the relevant authorities in a timely manner and take all reasonable steps to mitigate the impact.

08 Your Rights and Choices

As a batbat member, you have a number of rights in relation to the personal data we hold about you. These rights may be exercised at any time by contacting us at support@batbat.ws. We will aim to respond to all requests within 30 days.

Right of Access

You may request a copy of the personal data batbat holds about you, together with information about how that data is used and with whom it is shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Right to Erasure

In certain circumstances, you may request that batbat delete your personal data. Please note that we may be required to retain certain data to comply with legal obligations, even where a deletion request is made.

Right to Restrict Processing

You may request that we limit the ways in which we process your personal data in specific situations, for example while a rectification request is being assessed.

Right to Data Portability

Where data has been processed on the basis of your consent or in performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Where batbat processes your data on the basis of consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

Right to Object

You may object to the processing of your personal data where that processing is based on batbat's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

09 Children and Minors

batbat is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification checks are performed as part of the registration and KYC process to enforce this requirement.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to close the associated account, delete the data, and return any deposited funds to the source payment method following verification. If you believe a minor has registered on the batbat platform, please notify us immediately at support@batbat.ws.

10 Third-Party Links and Services

The batbat platform may contain references to third-party services such as payment processors and game software providers. These third parties operate their own websites and privacy policies, which are entirely independent of batbat. We have no control over and accept no responsibility for the content, privacy practices, or data handling of any third-party service.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of batbat, particularly payment platforms such as bKash, Nagad, Rocket, and Upay.

11 Changes to This Privacy Policy

batbat reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The effective date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — for example, if we introduce a new category of data collection or a new purpose for processing — we will provide advance notice to registered users via email or an in-platform notification. For minor or clarificatory changes, posting the updated policy on this page constitutes sufficient notice.

Your continued use of the batbat platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way batbat handles your personal data, please contact our data protection team:

• Email: support@batbat.ws
• Response time: We aim to acknowledge all requests within 2 business days and resolve them within 30 calendar days.

If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. batbat cooperates fully with any such investigation.